Terms & Conditions for Addiction Interventions
1. Introduction and Scope of Services
These Terms and Conditions ("T&Cs") govern your use of the website operated by Addiction Interventions (referred to as "we," "us," or "our") and relate to the provision of intervention-related consultation and support services. By accessing our website or engaging with our services, you agree to be bound by these T&Cs.
1.1. Nature of Service: We provide professional consultation, strategic planning, family coaching, and facilitation of interventions to motivate a loved one ("Identified Client") to enter clinical addiction treatment.
1.2. Not a Medical Service: Our services are not a substitute for medical, psychiatric, or clinical treatment, diagnosis, or advice. We are not a treatment facility or medical provider.
2. Confidentiality and Privacy
We are committed to protecting your privacy. Any information you share with us is treated with the utmost confidentiality.
2.1. Confidentiality: All communications between you (the concerned family/individual) and our staff are strictly confidential, subject only to legal requirements (e.g., mandatory reporting of immediate danger or illegal activity).
2.2. Privacy Policy: Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
3. Fees, Payment, and Cancellation
3.1. Initial Consultation: We offer a complimentary, no-obligation initial discussion. This discussion does not constitute the beginning of the paid intervention service.
3.2. Service Agreement: The full scope of the paid intervention services, including all fees, retainers, and payment schedules, will be detailed in a separate, written Service Agreement provided to you after the initial consultation. These T&Cs are supplementary to that Service Agreement.
3.3. Non-Refundable Components: Costs related to planning, assessment, research, and travel preparation incurred prior to cancellation are generally non-refundable, as detailed in the Service Agreement.
3.4. Treatment Costs: Fees paid to Addiction Interventions do not cover the costs associated with the Identified Client’s clinical treatment, detoxification, rehabilitation, or ongoing medical care. These expenses are the responsibility of the family/client and the treatment facility
4. Client and Family Responsibilities
4.1. Truthfulness and Disclosure: You agree to provide us with accurate, truthful, and complete information regarding the addiction history, family dynamics, and the Identified Client's health.
4.2. Adherence to Strategy: The success of an intervention relies heavily on the team's ability to follow the strategy, instructions, and boundaries set by the intervention specialist. Failure to adhere may compromise the outcome.
4.3. Consequences: You acknowledge that you are responsible for establishing and following through on the agreed-upon consequences for the Identified Client should they refuse treatment.
5. Limitation of Liability and Guarantees
5.1. No Guarantee of Outcome: While we employ proven, effective models, we cannot guarantee that the Identified Client will accept treatment or achieve long-term recovery. Addiction is a chronic, relapsing condition, and an intervention is only the first step.
5.2. Limitation of Liability: To the fullest extent permitted by law, Addiction Interventions, its staff, and consultants will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or website. 5.3. Liability Cap: Our liability to you for any breach or loss related to our services is limited to the total amount you paid us for the specific intervention service in question.
6. Intellectual Property
All content on this website, including text, logos, graphics, and the "4-Step Addiction Intervention Model," is the property of Addiction Interventions and is protected by copyright and intellectual property laws. You may not reproduce or use this content without our prior written permission.
7. Governing Law
These T&Cs are governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia.
Privacy Policy for Addiction Interventions
Effective Date: 1st Oct 2025
Addiction Interventions (referred to as "we," "us," or "our") is committed to protecting your privacy and personal information. We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and manage your personal information.
1. Collection of Personal Information
We only collect personal information that is reasonably necessary for us to provide our professional intervention services, including planning, family coaching, and treatment placement.
1.1. Types of Information Collected:
- Contact Data: Your name, address, phone number, and email address.
- Relationship Data: Your relationship to the individual with the addiction ("Identified Client").
- Sensitive Health Information: Due to the nature of our service, we often collect sensitive information about the Identified Client and family members, including addiction history, mental health status, and medical history. We will only collect sensitive information with your consent or when required by law.
- Payment Data: Financial information required for processing payments (though we do not store full credit card details).
- Website Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited).
1.2. How We Collect Information:
- Directly from you: During initial phone calls, consultations, email correspondence, and during the planning phase of an intervention.
- Indirectly: With your express consent, we may collect information from the Identified Client's past healthcare providers or other family members/referral sources.
2. Use and Disclosure of Personal Information
We use and disclose your personal information only for the primary purposes for which it was collected, or for a secondary purpose related to the primary purpose, where you would reasonably expect such use or disclosure.
2.1. Primary Purposes:
- To assess, plan, and facilitate the addiction intervention service.
- To coordinate a seamless transition into a pre-vetted Australian clinical treatment facility.
- To provide pre- and post-intervention family coaching and support.
- To manage billing and administrative functions.
2.2. Disclosure to Third Parties:
We will only disclose your personal information when necessary for the provision of our services, including:
- Treatment Facilities: To clinically appropriate and vetted residential and detox facilities to arrange immediate admission for the Identified Client, but only with your consent.
- Professional Advisers: To our accountants, lawyers, or other professional advisers for business purposes.
- Legal/Safety Requirements: Where we are legally required to do so, or if we reasonably believe disclosure is necessary to prevent a serious threat to the life, health, or safety of any individual.
3. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, up-to-date, and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Security: Information is stored securely on protected servers and in restricted physical files. Our staff are trained in privacy protocols and understand their obligations regarding sensitive data.
- Retention: We only retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
- Access Request: Please contact us using the details below. We may charge a small administrative fee for providing access, as permitted by the APPs.
- Correction: We will take reasonable steps to correct your information upon request.
5. Complaints and Contact Information
If you have a complaint about how we have handled your personal information, or if you have any questions about this policy, please contact our Privacy Officer.